Policies, Terms & Conditions
Terms & Conditions
New accounts may be shipped either C.O.D. or payment by major credit card. Open credit accounts are due within 30 days after the invoice date. All past due accounts will be subject to a 1.5% per month interest charge and our standard collections policy. Collection fees will be the responsibility of the customer should this service become necessary.
Prices are subject to change without prior notice. Any prices published in a price list, catalog, or sales flier, are subject to confirmation
All shipments are FOB Newcomerstown, Ohio. Any applicable shipping and handling charges will be added to the invoice. Ownership of product passes to purchaser at the time products are picked up by the freight company for shipment to purchaser. Shipments may be insured at purchaser's expense.
A $25.00 minimum order charge will be assessed on any order for tooling or service work that does not meet the $25.00 minimum.
Cancellation of Order
Cancellation of order will be accepted without charge for an order for standard tooling not yet shipped. Custom tooling is
not subject to cancellation without charge relative to stage of manufacture. Incremental charges will apply to the nearest 25% level of completion. (ie; a tool at 35% completion will be billed at 50%).
Returned Goods Policy
A Returned Goods Authorization number (RGA) must be requested from our customer service department prior to returning any product for inspection or evaluation. The RGA must be requested within 30 days of the purchase (shipping) date material was shipped from our facility. Product received without an RGA number will not be accepted and will be returned at sender's expense. Any return will be made by customer on a freight prepaid basis. The tooling must be packaged appropriately to prevent shipping damage, and the package must be clearly marked both externally and internally with the RGA number.
A 20% restocking fee will apply for all standard tooling returned for credit, provided: 1.) The tooling is not used, and, 2.) The tooling is in the original packaging.
Custom tooling is not returnable or subject to cancellation without charge to stage of manufacture, unless tool was not
manufactured to the drawing specifications. Custom tooling with a specific performance question may be returned for evaluation after securing an RGA number from customer service. Tooling returned for evaluation must be accompanied
by a sample of the material cut with the tool.
Based on our inspection and evaluation of the tool and sample, Herco or 3D Diamond at their sole discretion may;
1.) Rework the tool at no charge
2.) Rework the tool at a charge
3.) Replace the tool, or
4.) Receive the tool and issue full or partial credit
In any case, H3D Tool Corp. full responsibility will not exceed the purchase price of the tool in question.
H3D Tool Corp. warrants its product only for their intended use. H3D Tool Corp. warrants the products manufactured at the facility to be free from defects in materials and workmanship. H3D Tool Corp. liability and customer exclusive warranty is limited to payment of the purchase price, repair, replacement, at the option of H3D Tool Corp., and upon return of product to H3D Tool Corp. in accordance with the Returned Goods Authorization Policy listed above. This warranty shall not apply to products not manufactured by H3D Tool Corp. This warranty further shall not apply to products which have been subjected to misuse, negligence, accident, or damage due to circumstances beyond our control, or due to improper installation or storage, or to other than normal use.